Crystal Valley Self Storage

I should still have a unit(# 198 )since May 2019, and my unit was paid up till January 2023. On JANUARY 28 I RECEIVED AN EMAIL SAY... DEAR MS.EDWARDS WE HOPE YOUR MOVE OUT WAS SMOOTH. MIND YOU I AINT MOVED NOTHING OUT OF THAT STORAGE OR EVEN ENTERED THAT STORAGE SINCE I PLACE MY ITEMS IN THAT UNIT ON MAY 2019. WELL I LEARNED YESTERDAY THAT CRYSTAL VALLEY STORAGE UNIT THREW ALL MY VERY SENTIMENTAL ITEMS THAT NO VALUE COULD BE PLACE ON THESE ITEMS BECAUSE THEY WERE MY MOTHER'S WHO IS DECEASED AND THIS STORGE PLACE THREW ALL MY VALUE ITEMS. JUST BECAUSE THEY HAD THEIR LOCK ON MY UNIT, they trew all my precious memories of my mother away for no reason my unit was paid up to dateTHEY DIDN'T CHECK THE SYSTEM TO SEE MY UNIT WAS PAID UP TO DATE .

Our job takes us all over the country. Not being at home we store most valuable's. Our storage experiences has always need excellent. Many employees during the year with all delivering quality customer service to us. Our home was prepared to sale beginning July 2018. I know have 3 units total with all my earthly belongings there. Gated with security camera's has allowed me sometimes working there organizing at 2 am and I felt safe. With each new unit they have accommodated me with a free moving truck which has been tremendous savings & service above all others. Since 2016 we have been in many states always storing items in each state for we live in RV on the road & I promise you other facilities have the attitude that we owe them she crystal valley has always been grateful for our service. Great Job Crystall Valley

Everything was great

On 02/23/2019 i had the worst customer service experience by the employee by the name of Mr.Gary. So I Call in on this morning to see was my reserve still good& Mr Gary told me yes and told me the amount of money i would need to bring in, okay that was at 830 that morning. so i get to the location at 10 and Mr Gary informs me that he can not rent me a truck or a storage being that someone else has made a reserve inbetween the time i called about mines. an Mr Gary stated that this was a not his doing but cooperate. So i left came back and calld amanager, so after that Mr. Gary began saying rude things such as he didnt have to serve me, he would put the closed sign up. that he could refuse to serve me. Mr.Gary also said that its crazy how you people throw fits and call whomever just to get what you want. he was throwing the paperwork.slamming our cards. wouldnt answer any questions or anything until he felt like it. This was such a horrible experience and i would not want anyone else to have to go through that. i was just hurt and felt discourage because none of this was my fault. To some degree it was just communication mix up. But this is most definitely not how a cutomer should be treated no matter what the situaion was.